Incident Manager (Service Availability)

Senior Cloud and Infrastructure Recruiter at Optomi

Incident Manager (Service Availability)

*6-month contract to hire*

Hybrid: 1x a month onsite

Optomi, in partnership with our premier client in the hospitality industry, is seeking a Senior Incident Manager to join their team for a hybrid role! The Sr. Incident Manager is responsible for ensuring the 24x7 availability and optimal performance of our client's IT services and applications.

This role blends traditional Incident Management responsibilities with SRE practices, automation, and proactive problem-solving. Roughly 80% of the work will center on incident command, while 20% will focus on automation and continuous improvement.

Responsibilities:

• Lead incident command during high-pressure situations, coordinating technical teams and driving resolution.
• Apply SRE principles to reduce toil, improve monitoring, and increase system reliability.
• Drive proactive service availability initiatives, including automation and workflow improvements.
• Act as a strong communicator and leader on the incident bridge, speaking up and challenging opinions when needed.
• Ensure incidents are managed effectively without misaligned role expectations.

Must Have Skills & Experience:

• Strong incident management and command experience, with a proven ability to lead under pressure.
• Solid understanding of SRE principles, practices, and automation.
• Strong communication skills with the confidence to challenge technical opinions.
• Clear understanding of the role’s incident-heavy workload.
• Knowledge of cloud infrastructure and related technologies.
• Hands‑on experience with ServiceNow and monitoring/automation platforms.

Nice to Have Skills & Experience:

• Experience with event management tools (e.g., Big Panda, Dynatrace, Moogsoft).
• Familiarity with CI/CD tools (e.g., Jenkins, Harness).
• Experience with workflow automation tools (e.g., Operations Orchestration, Ansible).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitality

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Benefits

• Medical insurance
• Vision insurance
• 401(k)

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