Synergy is seeking a dynamic and customer-focused Incident Management Team (Help Desk) Manager to lead our enterprise IT support operations. This role oversees Tier 2 and Tier 3 Help Desk technicians, ensuring rapid response and timely resolution of IT incidents in alignment with federal SLAs.
You will champion ITSM best practices, manage Jira workflows, and report on KPIs, driving continuous improvement. This remote role supports federal portfolios and emphasizes automation, metrics, and
#J-18808-LjbffrIncident Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.