Overview
About the job Incident manager
Job role: Incident Manager
Experience: 7+ years
Responsibilities
- Demonstrate technical knowledge pertaining to two or more technology areas.
- Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.
- Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
- Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
- Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.
- Understanding of foundational IT technical issues and relationships
- Sensitivity and urgency in dealing with line of business outages.
- Ability to influence and lead technical conversations with various infrastructure support groups.
- Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills
- Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
- Supervisory skills and the ability to leverage support from other parts of the organization
- Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.