Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer support, consult on advertising solutions, and strengthen revenue retention while working remotely from the Western region of the United States. Key responsibilities Provide timely customer support to strengthen Yelp's revenue retention Consult and educate current Yelp advertisers on ad performance metrics while logged into an inbound phone queue Handle escalated client issues using strong listening and conflict resolution skills Required qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Technical proficiency with computers and information systems Experience in account management, sales, advertising, or small business preferred Strong organizational and time management skills Ability to handle tough conversations professionally and solutions-oriented
Inbound Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.