Working remotely in a full-time capacity, the Inbound Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while managing an inbound phone queue during a Saturday-Wednesday schedule. Key responsibilities Strengthen Yelp's revenue retention by delivering timely customer support and consulting for current advertisers Educate clients on the value of Yelp's advertising solutions and highlight investment returns through performance metrics Handle escalated client issues using strong listening and conflict resolution skills while achieving monthly performance goals Required qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Technical proficiency with computers and information systems Experience in account management, sales, advertising, or small business is preferred Strong organizational skills with the ability to manage multiple details effectively Access to a high-speed internet connection; satellite internet or mobile hotspots are not acceptable
Inbound Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.