As a full-time remote Inbound Customer Service Representative, the candidate will manage phone calls and various customer service tasks, ensuring timely and professional assistance while adhering to compliance procedures. Key responsibilities Answer phone calls promptly and professionally, identifying caller needs and determining appropriate actions Document call outcomes accurately in the system and notify supervisors of unresolved complaints Support new hires through mentoring and assist with special projects as assigned Required qualifications High School Diploma Understanding of Medicare, Medicaid, commercial billing, and HIPAA regulations Strong typing and data entry skills Ability to learn and work within specific client requirements Detail-oriented with strong organizational skills and the ability to manage time effectively