Inbound Customer Service Agent - Remote

Job description:

Remote Customer Service Representative

We're seeking dependable and customer-focused professionals with call center experience to join our remote support team. This position involves assisting customers with prescription requests, account questions, benefits, orders, and coverage information.

Responsibilities

• Respond to inbound customer calls in a professional manner
• Support customers with prescription and order-related questions
• Assist with refill requests and provide order status updates
• Explain available benefits, coverage details, and estimated copay information
• Listen to customer concerns and provide appropriate solutions
• Escalate complex issues when necessary
• Enter and maintain accurate customer information and call notes

Requirements

• Previous experience working in a call center or customer service environment
• High school diploma or GED
• Clear communication and strong customer service skills
• Basic computer proficiency and ability to navigate multiple applications
• Quiet, dedicated workspace for remote work
• Reliable hardwired internet with minimum speeds of 20 Mbps download / 5 Mbps upload
• Ability to work assigned schedules and maintain consistent attendance
• Successful completion of background and drug screening

No prior healthcare experience is necessary. Comprehensive training will be provided.

Benefits of the Role

• 100% remote position
• Paid training program
• Work equipment provided
• Opportunities for professional growth
• Supportive remote work environment

Pay: $14.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Application Question(s):

• Do you have any Customer Service call center experience?

Work Location: Remote