Implementation Support Specialist

Implementation Specialist

Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. The Implementation Specialist is responsible for all communications, documentation, setup, installation, and billing activation during the onboarding process for new customers. The Implementation Specialist works closely with internal teams and customers to provide accurate product configurations and installations, schedule all trainings, and communicate onboarding information to ensure a successful product launch. This position is remote based and requires excellent organizational skills, successful time management and good communication skills.
Complete simple to moderately complex tasks related to customer installations of products.
Consultatively work with assigned clients to determine setup requirements, configure the product per the customer’s specifications and complete installation. Provide client support via phone and email throughout the installation process.
Interact with internal teams to initiate and maintain successful implementations and share necessary improvements and desired changes that surface from customers.
Coordinate training dates with customers and Implementation Trainers
Work with Implementation Trainers during training for any additional setup items or support issues that may arise.
Maintain the internal documentation of installation tasks, details, and client communication within Salesforce throughout the installation period.
Work independently under general supervision with minimal directions
Possess decision making capabilities to self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
Prior automotive and/or implementation experience are a plus.
Some Microsoft Office and SalesForce skills preferred.
Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
Highly effective when working independently with minimal supervision.
Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.