Implementation Project Manager

Implementation Project ManagerAre you interested in harnessing technology and AI to transform healthcare?At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.We're on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.About the RoleThe Implementation Project Manager plays a critical role in activating value for our customers and for XiFin.In this role, you are accountable for ensuring customers successfully adopt XiFin's solutions and reach go-live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes. Beyond delivery, this role directly impacts the customer experience.

You will serve as the central point of coordination and trust, guiding customers through complex implementations and ensuring they feel confident, supported, and set up for long-term success.The Project Manager owns the successful delivery of customer implementations across XiFin's Empower RCM solution, as well as integrated product solutions supporting pharmacy-based customers.This role leads complex, multi-workstream implementations that often include technical integrations, payer and trading partner dependencies, and clinical or pharmacy workflows. You are responsible for end-to-end execution from project kickoff through go-live and stabilization.Success in this role requires strong ownership, sound judgment, and the ability to bring structure to ambiguous environments while effectively navigating diverse stakeholders and priorities.How You Will Make an ImpactOwn Delivery & OutcomesLead end-to-end implementation efforts, ensuring customers reach go-live successfully and on scheduleOwn overall project outcomes, including scope, timeline, risk, quality, and customer satisfactionDrive accountability across internal teams and customer stakeholdersDeliver an Exceptional Customer ExperienceAct as the primary point of contact and trusted advisor for customers throughout implementationSet clear expectations, proactively communicate risks and decisions, and maintain strong relationshipsEnsure customers are confident in both the solution and the processDrive Structure & Process ImprovementBring clarity and consistency to project execution in environments that may lack defined processesIdentify gaps, inefficiencies, and opportunities for improvement across implementationsPartner with leadership and cross-functional teams to introduce scalable, practical process improvementsCoordinate Complex WorkstreamsManage and track key implementation activities, including:Conversion file development and validationHL7 interfaces and/or web service transactionsEDI payer enrollment and pre-live testingClaim, eligibility, or transaction testing prior to go-liveCoordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentumSupport Go-Live & AdoptionCoordinate training plans, schedules, and readiness activitiesConfirm go-live support coverage and execution plansGuide customers through go-live and early production stabilizationMaintain Governance & VisibilityDevelop and maintain detailed project plans and milestone reportingTrack risks, issues, and dependencies, escalating as appropriateMaintain documentation aligned with internal protocols and audit requirementsThis is an onsite position at our office in San Diego, CA.What You Will Bring to the TeamWe're looking for someone with a project management mindset who is passionate about the customer experience. You might be a great fit if you:Self-started, with a proven track record of owning and delivering complex implementations end-to-endStrong problem-solving skills with the ability to operate effectively in ambiguous or evolving environmentsConfidence to challenge the status quo and influence stakeholders, including strong personalitiesExcellent communication and relationship-management skillsHighly organized and detail-oriented, with the ability to manage multiple priorities simultaneouslySelf-starter mindset with a strong sense of accountability and ownershipSkills and Experience You HaveYou don't need to check every box. We will consider a combination of education and experience, including:Bachelor's degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)3+ years of progressive experience in project management, implementation, or program coordinationFormal project management certification (PMP, CAPM, or equivalent)Experience working within the Software Development Life Cycle (SDLC)Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle managementExperience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DMEFamiliarity with healthcare interoperability standards such as NCPDP, HL7, or EDIExposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflowsMust be available to travel domestically up to 20%Why XiFin?We're more than just a healthcare technology company—we're a team that cares about people. Here's a glimpse at what we offer:Comprehensive health benefits including medical, dental, vision, and telehealth401(k) with company match and personalized financial coaching to support your financial futureHealth Savings Account (HSA) with company contributionsWellness incentives that reward your preventative healthcare activitiesTuition assistance to support your education and growthFlexible time off and company-paid holidaysSocial and fun events to build community at our locations!Pay TransparencyAt XiFin, we believe in pay transparency and fairness.

The expected annual salary range for this role is $118,000 - $140,000, based on your experience, skills, and geographic location.Depending on your qualifications, you may be considered for either an Implementation Manager or Senior Implementation Manager title. Final compensation will be determined during the selection process and may vary accordingly.Accessibility & AccommodationsWe're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at .Equal Opportunity EmployerXiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.Ready to apply? We'd love to hear from you—even if you're not sure you meet every qualification.

If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.