Bilingual Japanese Implementation ManagerInternational Bank seeks a bilingual Japanese Implementation Manager at Global Transaction Banking Department (GTBD) which provides various online banking solutions (Cash Management Services) to corporate clients existing and customized enhancement of the banking transactions such as payment/collection services, liquidity management, trade financing, FX, etc. Not only promoting products or providing advices to corporate clients, but products development and planning to enhance services and products are also the unit's focus. GTBD liaises with its H.O.
in Tokyo and also various product departments, is hub function for all cash and treasury management products and services in US market, Canada, Mexico and Brazil and also is providing supports to Japanese and US corporate clients.Principal Responsibilities:Implementation of online banking system to corporate customers: Confirm customer's subscribing services and settings using variety of systemsCommunicate with customer to clarify their needs for CMS and each servicesHandling CMS related service agreements and registration forms; this includes creation, delivery and collection to/from customer and process for service registrationAssist customers for initial setup and testingProvide initial training to customers for online servicesCreate a log for received agreements and store it for internal recordProvide support to customers and troubleshoot CMS related issuesUpdate user manualsParticipation in Product Development and Upgrading of CMS related ServicesProvide support for creating/modifying workflows and procedures of the servicesMaintain and update lists for possible future upgrade/enhancementsParticipate in User testingAdministrative DutiesUpdate CMS product related customer data and listsSupport Sales Team by providing customer registration informationProvide statistics such as number of contracts related to on-line servicesConduct CMS fee related administrative dutiesUpdate internal manuals and workflowsRequirements:Business level proficiency in English & Japanese requiredBachelor degree or higherAbility to quickly learn and handle technical systemsHands-on and positive can-do work attitude towards and internal process complexity3 to 5 years relevant work experience within financial, IT systems or related industryStrong computer skills including Excel, Word and PowerPoint to support online banking activities for corporate activitiesPrior knowledge of transaction banking and financial products is preferredGood organizational and analytical skillsAbility to work with staff of all levels in multi-cultural environmentBenefits: Good benefits