Implementation Project Associate

Software Guidance & Assistance, Inc., (SGA), is searching for an Implementation Project Associate for a CONTRACT assignment with one of our premier Insurance Services clients in Tampa, FL .

Responsibilities

• Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality
• Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions
• Initiate first month's billing, including review and resolution of discrepancies at the member level
• Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.
• Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners
• Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed
• Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity
• Actively continue learning new processes, products, and/or systems as introduced
• Maintain accurate documentation of workflows as processes change and/or products are added
• Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed.
• Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles

Required Skills

• 3+ years business experience
• Project Management Skills
• Time Management Skills
• Organizational Skills
• Critical Thinking Skills

Skills and Requirements – add details here