Job Details
Job Location: DHS Remote - Stockton, CA 95219
Position Type: Full Time
Salary Range: $70,000.00 - $70,000.00 Salary/year
Job Category: Customer Service
Assist VP, Operations with all aspects of installation requirements that includes but is not limited to documentation, processes, communication, and decision making for internal and external customers.
- Assist VP, Operations with new and existing business installations and coordinates with internal and external customers.
- Assist in prioritizing account issues, developing specific account plans, and directing daily activities to achieve account goals.
- Assist in completing department projects for renewals, legislative mandates, customized mailings, and other administrative services.
- Assist in completing and maintaining implementation required documentation for internal or external use.
- Organizes, updates, and maintains client service and customer information in a manner useful to representatives.
- Obtains, utilizes and accurately summarizes key data for management in a timely manner that assists in achieving desired account results.
- Identifies and coordinates marketing, management and technical resources necessary to achieve existing account service objectives.
- Coordinates with Implementation Team to maintain positive relationships with customers and brokers.
- Coordinates with Marketing the creation, development, and maintenance of required client and member materials.
- Establishes and maintains effective customer relationships with key decision makers and stakeholders, including consultants and brokers.
- Ensures that account data is current, accurate and complete on internal computer systems.
- Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Delta Health Systems policies and procedures.
- Actively participants with new and existing business customers and partners.
- Represents company client meetings virtually or on site.
- Maintains and updates organization agreements in the company’s contracts repository.
- Other duties as assigned
- 2-4 years experience in marketing, business development, project management and managing business to business relationships
- Proven track record of meeting individual business objectives
- Knowledge of and experience with employee health benefits
- Strong computer and analytic skills, including experience creating client presentations using Microsoft Office programs
- Excellent verbal and written communication skills
- Expertise in handling difficult client issues related to health plan services, policies and procedures
- Effective account management skills
- Knowledge of stoploss and self-funding preferred