Implementation Lead

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Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join one of our quickly growing portfolio companies, Enertiv - Operational Intelligence Platform for CRE!

About Enertiv

Enertiv is a leading SaaS platform in Commercial Real Estate, helping property teams unlock value by streamlining operations, cutting energy waste, and meeting ESG goals. We integrate real-time utility data, IoT, and advanced analytics to drive measurable impact for some of the largest portfolios in the U.S. and Canada.

As a modular platform, Enertiv also offers solutions for:

Tenant billing: Maximize utility cost recovery with bills generated within 48 hours of data

Asset digitization: Centralize equipment data, meters, and nameplates accessible in the cloud and in the field

Everything is managed for you from start to finish, with expert guidance, an AI-enabled QA process reviewed by engineers, and a 24-hour response time at every step.

Job Description

We're looking for a high-performing Onboarding Lead to join our Client Onboarding team. This person will be the quarterback of new client activations—balancing precision, client communication, and cross-functional coordination. You’ll drive successful onboarding of new buildings and sustainability data coverage, ensuring long-term client satisfaction from day one.

What You'll Do

• Own and manage the end-to-end onboarding process for new client properties—from kickoff through handoff to Client Success.
• Act as a project lead and point of contact for onboarding
• Build project timelines, track progress, manage stakeholder communications, and proactively resolve blockers.
• Drive quality utility data acquisition, QA processes, and setup for ESG reporting tools such as ENERGY STAR Portfolio Manager and GRESB.
• Collaborate with sales, product, client success and engineering teams to ensure client expectations are met with scalable, efficient solutions.
• Drive our onboarding metrics—targeting a <60-day average onboarding time and 5-day handoffs post-acceptance.

You're a Great Fit If You Have

• 3–5+ years of experience in onboarding, project management, implementation, or client-facing operations in a SaaS or technology-driven environment.
• Strong organizational and project management skills—you're great at juggling timelines, people, and details.
• Experience working with utility data, sustainability reporting, or building technologies is a plus (ENERGY STAR, GRESB, LL97, etc.).
• Excellent communication skills with both technical and non-technical stakeholders.
• A proactive, solutions-first mindset—you don't just highlight problems, you help fix them.
• Bonus: Experience with CRE, ESG, or facilities/operations teams.

Why Join Enertiv?

• Mission-driven work: We help reduce emissions, improve building health, and support CRE’s path to net zero.
• Real ownership: This role is highly visible, impactful, and central to client experience and success.
• Collaborative culture: Work cross-functionally with product, engineering, ESG experts, and leadership.
• Growth opportunities: This is a strategic stepping stone into leadership within Client Delivery or ESG.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Project Management, and Information Technology

• Industries

  Software Development and Real Estate

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