Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions . If you’re passionate about hospitality tech , project management , and delivering real impact for enterprise customers, we want to hear from you!
Your Role:
Lead end-to-end onboarding and implementation for strategic and enterprise clients
Deliver a white-glove, high-touch experience
Plan, coordinate, and executego-lives, on-site training, and support
Act as atrusted product and technical advisor
Partner withSales, Customer Success, and Support teams to resolve escalations
Keep clientsengaged, satisfied, and transactional through proactive follow-ups
Maintain clearimplementation documentation and process guides
What We’re Looking For:
Experience in B2B, client-facing roles
Background in hospitality, retail, or project management
Fluent inDutch (spoken & written), French is a plus
Strongcommunication and presentation skills
Nice to Have:
Experience with POS or SaaS platforms
Understanding ofSaaS customer lifecycle and sales processes
Why Join Lightspeed:
Work with top experts supporting our Strategic hospitality clients - ability to travel international
High autonomy, flexible work culture , and remote options
Build and supporthigh-traffic, global-scale products
Access tomodern tech, continuous learning, and career growth
Be part of afast-growing, inclusive, high-impact tech company
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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