Implementation Consultant (Heavy Equipment Software)VitalEdge Technologies is a global provider of enterprise software solutions purpose-built for the heavy equipment and industrial machinery industry. We support dealerships and rental companies across agriculture, construction, forestry, heavy trucking, materials handling, mining, and sanitation—helping them operate more efficiently, improve customer satisfaction, and drive profitability.We're in an exciting phase of growth following the acquisition of Integrated Rental, expanding our platform capabilities and strengthening our position as a market leader. This is a unique opportunity to join a team shaping the future of technology in an essential global industry.The OpportunityAs an Implementation Consultant, you will play a critical role in guiding customers through the successful transition to the IntelliDealer platform.
Acting as a trusted advisor, you will configure solutions, lead client engagements, and ensure a seamless go-live experience that drives adoption, operational efficiency, and long-term success.This role is ideal for someone who enjoys combining technical expertise, business process understanding, and client-facing consulting to deliver meaningful outcomes.What You'll DoSolution Implementation & ConfigurationConfigure and customize IntelliDealer solutions based on client requirements and industry best practicesSupport both new customer onboarding and enhancements for existing clientsAlign system setup with operational workflows and business goalsClient Engagement & ConsultingLead client workshops and discovery sessions to gather requirements and align on solutionsGuide customers through system functionality, workflows, and best practicesBuild strong relationships with client stakeholders, including business and operational leadersData Validation & Go-Live ReadinessFacilitate validation of converted data, system configurations, and workflowsDevelop and execute test scenarios to ensure accuracy and readinessSupport customers through go-live and transition from legacy systemsPost-Implementation & Continuous ImprovementConduct post-go-live follow-ups to drive adoption and satisfactionIdentify optimization opportunities and recommend improvementsSupport long-term customer success through ongoing engagementProject Coordination & DocumentationMaintain accurate project documentation and implementation recordsCommunicate progress, updates, and risks to internal teams and stakeholdersCollaborate cross-functionally with Product, Support, and Project Management teamsWhat Success Looks LikeSmooth, on-time implementations with high customer satisfactionStrong client adoption and effective use of the platformTrusted advisor relationships with customersContinuous improvement in how implementations are deliveredWhat You BringRequiredExperience implementing ERP, DMS, or enterprise software solutionsStrong customer-facing consulting and communication skillsAbility to translate business needs into system configurationsSolid troubleshooting and problem-solving skillsExperience working with data, workflows, and business processesHighly organized, with the ability to manage multiple projects simultaneouslyComfortable working both independently and collaborativelyPreferredExperience with IntelliDealer or similar dealer management platformsHeavy equipment, rental, or industrial industry experiencePractical accounting or financial systems knowledgeExperience with data tools (e.g., Excel, SQL, or similar)Work Environment & FlexibilityWorks under general direction with a high degree of autonomyOpportunity to work in a fast-growing, evolving organization post-acquisitionTravel up to 10%, as neededOccasional off-hours or weekend work with advance noticeWhy Join VitalEdge?Be part of a growing organization shaping the future of heavy equipment technologyOpportunity to influence how solutions are delivered in a post-acquisition environmentWork with industry-leading products and customersCollaborative, customer-focused culture with strong growth potentialYou'll Thrive Here If You…Enjoy solving complex business problems with technologyLike working directly with customers and building trusted partnershipsAre comfortable navigating change and ambiguityTake ownership and pride in delivering high-quality outcomes