Implementation Consultant, Homefront Sales

General Description

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

Essential Duties and Responsibilities

• Work as part of a team or individually, providing process review, system design, configuration, infrastructure validation, system deployment, user training, and product knowledge expertise.
• Perform responsibilities at a customer site under close supervision on clearly defined assignments.
• Assist in planning the implementation and developing the project plan to meet client expectations, timeframes, and budget.
• Provide ongoing training and application support for users.
• Develop and maintain quality relationships and communication with project team members through the implementation process.
• Adhere to all Hyphen Solutions’ policies, procedures, and implementation methodology.
• Lead HomeFront Sales implementations from kickoff through successful go‑live.
• Facilitate discovery sessions and business process reviews.
• Configure HomeFront Sales environments to align with client workflows.
• Assist clients with lot inventory, model setup, option management, pricing, and contract configuration.
• Coordinate project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Maintain implementation schedules and client action items.
• Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams.
• Document implementation decisions and project progress.
• Escalate risks and issues as necessary.
• Assist with go‑live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.

Qualifications

• Minimum 3 years direct residential homebuilding experience in Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, or Sales Operations; OR 3 years experience as a system administrator, software administrator, or power user of a residential construction software platform.
• Strong customer‑facing communication skills.
• Experience facilitating meetings and presentations.
• Strong organizational and time‑management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to travel up to 25%.

Preferred Qualifications

• Experience using HomeFront Sales.
• Experience using HomeFront ERP.
• Experience using NewStar or BRIX Sales.
• SAP Crystal Reports experience highly preferred.
• Software implementation consulting experience.
• Customer training experience.
• Business process documentation experience.
• Current HomeFront consultants frequently support reporting discussions, configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination.

Education

Bachelor’s Degree preferred in Business Administration, Construction Management, Information Systems, Accounting, or a related field. Equivalent industry experience may be considered in lieu of formal education.

Success Metrics

• Within 6 months: participate in multiple HomeFront Sales implementations; conduct customer training sessions independently; manage portions of implementation projects with limited oversight.
• Within 12 months: independently lead a HomeFront Sales implementation from discovery through go‑live; conduct implementation meetings without requiring a senior consultant; manage up to three concurrent implementations while maintaining schedules and customer satisfaction; serve as primary HomeFront Sales subject‑matter expert for assigned customers.

Physical Demands

Extensive travel is required for this position, up to 25%.