Implementation Consultant, BRIX

Associate Consultant

Hyphen Solutions provides consulting and training services to new and existing clients to ensure successful implementation of Hyphen Solutions’ software applications.

Essential Duties and Responsibilities

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
• Review existing technology, systems, infrastructure, and data integrity.
• Work with client personnel to ensure readiness for deployment of Hyphen Solutions’ applications and resolve any issues that arise.
• Set up and configure Hyphen Solutions’ applications to meet the client’s business needs.
• Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
• Train client personnel, including management and field users.
• Provide ongoing training and application support for application users.
• Assist with identifying, tracking, and resolving issues that arise during the implementation process.
• Develop and maintain quality relationships and communication with project team members throughout the implementation process.

Supervisory Responsibilities

None anticipated for this position.

Qualifications

• Bachelor’s degree required.
• Ability to learn the activities necessary to implement enterprise-level applications (ERP, CRM, or SCM).
• Ability to utilize a process- and change-management-driven implementation methodology.
• Ability to contribute to the development and implementation of new business processes and organizational roles.
• Strong professional skills, including the ability to learn quickly, adapt to a variety of client situations, and assist in managing client expectations.
• Strong organizational and time‑management skills, with the ability to develop strong project‑management skills.
• Excellent presentation and communication skills (verbal and written).
• Ability to work independently while adding value to team projects and assisting in achieving departmental goals.
• Ability and willingness to travel extensively, up to 100%.
• Excellent decision‑making and issue‑resolution skills.
• Ability to acquire industry knowledge within a short period of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Extensive travel is required for this position, up to 70%.