Illinois Licensed Customer Service Representative

As a fully remote Licensed Customer Service Representative in Illinois, the candidate will assist customers with policy servicing, billing inquiries, and coverage questions while delivering exceptional customer experiences in a fast-paced environment. Key responsibilities Handles customer inquiries via calls, emails, and chats, demonstrating expertise in resolving issues Inputs and tracks customer interactions in appropriate databases Collaborates with various departments to identify and implement process improvements Required qualifications An active Property & Casualty (P&C) or Personal Lines insurance license is required Demonstrated passion for helping customers and delivering exceptional service Ability to navigate complex customer questions and identify effective solutions Experience managing multiple priorities in a fast-paced environment Commitment to continuous learning and collaboration