Ig Community Support Advocate 1

The IG Community Support Advocate I is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment.

Patient Education, Peer to Peer Support & Community Outreach

• Make outgoing and handles incoming calls via the toll-free MyIgSource phone line
• Enroll patients/caregivers in MyIgSource and obtains opt-in, providing a positive experience for all callers documenting all interactions appropriately
• Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda
• Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints
• Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda Internal PI Education
• Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and MyIgSource to be shared internally and externally in multiple medias
• Share personal story, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance

Bachelor’s (strongly preferred)

• 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if no degree)
• Patient Advocacy, health care and/or experience in a regulated industry is preferred
• Proficient communication, interpersonal, and English language oral skills are essential
• Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare industries and relevant laws and regulations
• Ability to work on multiple projects simultaneously and prioritize work
• Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word
• The following personal characteristics: Compassion and passion for the patients we serve. Travel: Ability to travel 25%, including weekends

Massachusetts - Virtual U.

Massachusetts - Virtual Worker Type

Full time Job Exempt

The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.