IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).
Position Overview/Responsibilities for the ServiceNow CMDB Solutions Specialist
- Serve as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.
- Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.
- Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).
- Monitor platform performance, optimize configurations, and troubleshoot CMDB‑related issues.
- Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.
Required Skills for ServiceNow CMDB Solutions Specialist
- Minimum of 5 years of experience utilizing CMDB in ServiceNow.
- Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000+ CIs.
- Strong understanding of data models and business requirements.
- Ability to work collaboratively with a team of developers and solutions specialists.
- Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.
What's in it for you?
- Competitive compensation package
- Full benefits (Medical, Vision, Dental, and more!)
- Opportunity to work with an industry‑leading organization
- Close‑knit and team‑oriented culture
Top Skills
- 2+ years’ experience supporting external customers with troubleshooting difficult technical issues
- 2+ years’ experience providing technical support to relational databases; MySQL or PostGres
- 2+ years’ experience supporting/administering Linux environments
- Experience in Unix Shell – utilizing shell scripting to automate tasks
- Experience within database tables & validating data on the back end of databases
- Strong reading & writing JavaScript skills
- Experience using or supporting ServiceNow platforms
- 25+ Years of Proven abase tables and experience validating data on the back end.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR-451959 | Technical Support Engineer - Platform Technologies in orlando at Unknown Company
This position is listed as full time and onsite.