Identity Verification Specialist

Managing identity verification and account recovery processes, the full-time IDV / IDAR Specialist will handle customer support for external users, process verification cases, and ensure accurate handling of user information in a remote setting. Key responsibilities Monitor and respond to emails in key support mailboxes, assisting external users with identity verification and account recovery Process user-submitted identity documents, review for accuracy, and maintain case notes in the PAS Admin Tool Support data management related to user identities and ensure proper handling of sensitive information for reporting and fraud analysis Required qualifications Associates Degree Four years of experience in identity verification or related processes Strong attention to detail and organizational skills Ability to handle sensitive personally identifiable information (PII) securely Proficiency with email systems and basic data entry