To support customer satisfaction, the full-time Idaho Licensed Call Center Representative will engage in inbound phone interactions, providing meaningful solutions and building relationships with customers in a 100% remote environment. Key responsibilities Deliver exceptional customer service through effective communication and problem-solving Educate customers on products and services to enhance their experience Participate in a comprehensive 13-week paid training program to develop skills in technology and banking Required qualifications Must reside within 90 miles of an Idaho location High School diploma or equivalent Experience in customer service, particularly in solving problems and educating customers Knowledge of banking and financial services is a plus Proficiency in computer software and strong keyboarding skills