Cloud/Platform/Systems SpecialistThe Service Delivery Public Safety IT Team is seeking a candidate for a critical cloud/platform/systems specialist to support senior resources. Expectations include leading infrastructure initiatives to modernize IT infrastructure and operations to enhance efficiency, scalability, and reliability across hybrid cloud environments. This role supports enterprise modernization goals by providing support for modern approaches to hybrid-cloud administrative and engineering practices to eliminate expensive and inefficient legacy solutions, while improving operational efficiency, reducing manual intervention, and enabling scalable infrastructure solutions.Responsibilities include, but are not limited to:Designing and administering AWS environments (EC2, VPC, IAM, S3) to support enterprise workloads.Creating hybrid workload patterns where identity, authentication, and application services function seamlessly across cloud and on-premises systems.Migrating legacy systems to AWS, including developing modernization roadmaps and workload readiness assessments.Diagnosing complex AWS identity, network, or compute issues affecting dependent applications.Documenting troubleshooting workflows, root causes, and long-term mitigation strategies.Guiding teams through hybrid dependency failures such as directory sync disruptions, routing conflicts, or misconfigured IAM policies.Eliminating single points of failure in design patterns.Providing backup, recovery, and DR to meet all RTO/RPO requirements.Implementing performance dashboards covering compute utilization, storage I/O, and network throughput across AWS and on-prem.Conducting root-cause analysis for performance issues and documenting remediation steps.Identifying cost optimization opportunities through instance rightsizing, storage tier adjustments, and lifecycle automation.Maintaining architecture diagrams, standards, IaC manifests, and operational procedures in version-controlled environments.Preparing change impact statements for major infrastructure modifications.Creating release documentation for platform updates promoted through CI/CD pipelines.Enforcing AWS guardrails such as encryption, MFA, IAM role boundaries, and network segmentation.Producing audit evidence packages (configuration exports, pipeline logs, screenshots).Documenting platform hardening guidelines for compute, identity, and storage systems.Creating policy interpretation guides to clarify required platform configurations for other technical teams.Writing operational guides, onboarding materials, and "how-to" documentation for AWS and hybrid operations.Delivering platform standards, architecture reference materials, and annotated diagrams explaining system interactions.Producing executive-level briefings summarizing modernization progress and platform initiatives.