CNA National is seeking a Workforce Management professional in Scottsdale, AZ. The role focuses on monitoring real-time contact center performance, intraday staffing, and developing forecasts to meet service level goals.
You'll administer CCaaS platforms (IVR, routing, queues) and partner with leadership to implement process improvements, with a hybrid schedule of four days onsite and one day remote weekly. #J-18808-Ljbffr
You'll administer CCaaS platforms (IVR, routing, queues) and partner with leadership to implement process improvements, with a hybrid schedule of four days onsite and one day remote weekly. #J-18808-Ljbffr
Hybrid Workforce Analyst: Scheduling & Forecasting in scottsdale at Unknown Company
This position is listed as full time and able to be worked remotely.