The Department of Workforce Development in Massachusetts seeks an Operations Manager (DUA - Boston) to oversee daily contact center operations across assigned units. You will supervise union supervisors and staff, ensure timely unemployment assistance services, review quality, and coordinate with training, adjudication, benefits, and technology teams to resolve issues and improve performance.
Applicants should have five years of management experience and qualify under the agency's substitution
#J-18808-LjbffrHybrid Unemployment Claims Operations Manager in boston at Unknown Company
This position is listed as full time and onsite.