The Department of Workforce Development in Massachusetts is seeking a Senior Operations Manager for the Brockton site to lead unemployment assistance contact center operations and ensure service delivery meets regulatory and performance requirements.
You will supervise front-line managers, coordinate with agency leadership, analyze data to improve efficiency, and oversee policy implementation, training, and continuity planning across Boston and Brockton locations.
#J-18808-LjbffrHybrid Senior Operations Manager - Contact Center in brockton at Unknown Company
This position is listed as full time and onsite.