HVRP Case Manager I - JobConnect

Case Manager I - HVRP

Reports To: Program Director

Hours: Non-exempt

Grade: A05

Salary: Dependent on Qualifications

Position Summary:

This role focuses on helping veterans experiencing or at risk of homelessness overcome barriers to employment and secure stable housing. You will act as a primary advocate, guiding veterans from initial intake through skill training, job placement, and long-term career stabilization.

Essential Duties & Responsibilities:

• Community Outreach: Conduct active outreach at local shelters, standard Stand Down events, and community locations across Albuquerque to connect with eligible veterans.
• Intake & Assessment: Evaluate program eligibility and identify specific employment barriers, housing needs, and clinical or mental health support requirements.
• Individualized Planning: Work one-on-one with veterans to build an Individualized Employment Plan (IEP) that outlines specific career goals, resume building, and interview preparation steps.
• Service Coordination: Connect veterans to critical local support systems, including VA medical clinics, local housing agencies, and substance use treatment programs.
• Job Placement & Retention: Assist participants with local job searches, coordinate vocational training, and maintain continuous contact for up to nine months after placement to ensure job retention.
• Data & Compliance: Document every client interaction, milestone, and financial assistance voucher within federal tracking databases and local systems like the Homeless Management Information System (HMIS).
• Provides client status updates and discharge information.
• Transport clients as needed and required to ensure clients' success in Heading Homes programs.
• Participates in case staffing.

• Other duties as assigned for optimal client support.

Qualifications:

To perform this job successfully, an individual must have:

• Education: Bachelor's degree in Social Work, Psychology, Counseling, or Human Services is preferred. Direct professional experience working with veteran care or homeless populations may substitute for a degree.
• Experience: Minimum of 1–2 years in human services, career counseling, or case management. Experience working directly with military veterans, justice-involved individuals, or vulnerable adults is highly preferred.
• Local Knowledge: Strong familiarity with Albuquerque-area community resources, transit options, and veteran-specific aid networks.
• Technical Skills: Proficiency with Microsoft Office suite and electronic case management tracking systems.
• Screening Requirements: Must possess a valid New Mexico Driver's License, a clean driving record, reliable personal transportation for field outreach, and pass a comprehensive background check.

Other Requirements

• Reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Lifting a maximum of 25 pounds occasionally and frequently lifting or carrying objects weighing up to 10 pounds.
• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.