Job Description
Job Description
Essential Duties and Responsibilities
Leadership & Supervision
- Supervise and support HVAC installation and service technicians.
- Provide daily direction, coaching, and performance feedback.
- Conduct ride-alongs, field inspections, and quality control checks.
- Assist with hiring, onboarding, and training new employees.
- Promote a positive team environment focused on accountability and professionalism.
Operations
- Coordinate daily workflow and technician assignments.
- Ensure jobs are completed safely, efficiently, and according to company standards.
- Monitor job progress and assist technicians with troubleshooting technical issues.
- Review completed work for quality, accuracy, and customer satisfaction.
- Ensure compliance with local building codes, manufacturer specifications, and company procedures.
Customer Service
- Resolve customer concerns professionally and promptly.
- Communicate with customers regarding project status, scheduling, and expectations.
- Ensure technicians provide courteous, clean, and professional service at every job site.
- Support the company's commitment to outstanding customer satisfaction.
Financial Performance
- Monitor department productivity and labor efficiency.
- Assist in controlling material costs and reducing callbacks.
- Review estimates and change orders as needed.
- Support sales opportunities by identifying customer needs for equipment replacement, maintenance agreements, and system upgrades.
Safety & Compliance
- Enforce all OSHA safety regulations and company safety policies.
- Conduct regular safety meetings and toolbox talks.
- Ensure proper use and maintenance of company vehicles, tools, and equipment.
- Maintain accurate records and documentation.
Administrative Duties
- Complete employee evaluations and disciplinary documentation when necessary.
- Monitor technician timekeeping and productivity.
- Coordinate inventory needs with warehouse personnel.
- Prepare reports related to department performance and job completion.
- Attend management meetings and assist in strategic planning.
Qualifications
Required
- Minimum 7 years of HVAC installation and/or service experience.
- Minimum 2 years of supervisory or leadership experience preferred.
- Strong knowledge of residential and light commercial HVAC systems.
- Ability to read blueprints, wiring diagrams, and technical manuals.
- EPA Certification required.
- Valid driver's license with acceptable driving record.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and leadership abilities.
- Proficiency with mobile field service software and basic computer applications.
Preferred
- NATE Certification.
- Arizona HVAC experience.
- Experience with dispatching or scheduling software.
- Bilingual (English/Spanish) is a plus.
Job Description
Essential Duties and Responsibilities
Leadership & Supervision
- Supervise and support HVAC installation and service technicians.
- Provide daily direction, coaching, and performance feedback.
- Conduct ride-alongs, field inspections, and quality control checks.
- Assist with hiring, onboarding, and training new employees.
- Promote a positive team environment focused on accountability and professionalism.
Operations
- Coordinate daily workflow and technician assignments.
- Ensure jobs are completed safely, efficiently, and according to company standards.
- Monitor job progress and assist technicians with troubleshooting technical issues.
- Review completed work for quality, accuracy, and customer satisfaction.
- Ensure compliance with local building codes, manufacturer specifications, and company procedures.
Customer Service
- Resolve customer concerns professionally and promptly.
- Communicate with customers regarding project status, scheduling, and expectations.
- Ensure technicians provide courteous, clean, and professional service at every job site.
- Support the company's commitment to outstanding customer satisfaction.
Financial Performance
- Monitor department productivity and labor efficiency.
- Assist in controlling material costs and reducing callbacks.
- Review estimates and change orders as needed.
- Support sales opportunities by identifying customer needs for equipment replacement, maintenance agreements, and system upgrades.
Safety & Compliance
- Enforce all OSHA safety regulations and company safety policies.
- Conduct regular safety meetings and toolbox talks.
- Ensure proper use and maintenance of company vehicles, tools, and equipment.
- Maintain accurate records and documentation.
Administrative Duties
- Complete employee evaluations and disciplinary documentation when necessary.
- Monitor technician timekeeping and productivity.
- Coordinate inventory needs with warehouse personnel.
- Prepare reports related to department performance and job completion.
- Attend management meetings and assist in strategic planning.
Qualifications
Required
- Minimum 7 years of HVAC installation and/or service experience.
- Minimum 2 years of supervisory or leadership experience preferred.
- Strong knowledge of residential and light commercial HVAC systems.
- Ability to read blueprints, wiring diagrams, and technical manuals.
- EPA Certification required.
- Valid driver's license with acceptable driving record.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and leadership abilities.
- Proficiency with mobile field service software and basic computer applications.
Preferred
- NATE Certification.
- Arizona HVAC experience.
- Experience with dispatching or scheduling software.
- Bilingual (English/Spanish) is a plus.
HVAC Supervisor in tucson at Unknown Company
This position is listed as full time and onsite.