HVAC Service / Operations Manager

*ckSmithSuperior *is seeking an experienced *HVAC Service Manager *who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality. Key Responsibilities * Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators * Monitor technician performance and provide ongoing coaching and constructive feedback * Conduct monthly Lead Technician and Service Team meetings * Perform ride-alongs and job site visits to ensure quality and efficiency * Prepare and deliver annual performance reviews * Handle customer escalations with professionalism and urgency * Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting * Collaborate with the dispatcher to optimize scheduling and maximize efficiency * Lead by example with a consistently professional and positive demeanor * Ensure all service tools and vehicles are properly maintained * Recommend tools, equipment, or process improvements to increase efficiency and reduce costs * Provide hands-on support during peak demand, including assisting with service calls as needed * Serve as a 24/7 technical resource for the team * The Service Manager reports to the Regional Operations Manager Qualifications & Skills * Minimum 3+ years of management experience required * 7+ years of HVAC technical experience required * Valid driver's license with a strong driving record * MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required * Strong leadership, organizational, and problem-solving skills * Excellent written and verbal communication abilities * Proven ability to prioritize tasks and maximize team performance * Customer-focused mindset with the ability to thrive in a fast-paced environment * Punctual, flexible, motivated, and detail-oriented * Computer savvy What we offer: * Competitive pay * Sign-on- bonus * Other bonus opportunities * Medical, Dental, Vision, Aflac, LTD and Life insurance * 401(k) and annual 401(k) profit share * PTO (vacation, sick, floater day) * Annual Boot Allowance * Company vehicle * Company cell phone * Employee discount As part of the hiring process we administer assessment testing and perform a background check. Pay: From $95,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * HVAC: 7 years (Required) * Management: 3 years (Required) License/Certification: * MA/CT/RI Oil Burner, Pipefitter, Plumbing Lic or equivalent (Required) Ability to Commute: * Worcester, MA 01605 (Required) Work Location: In person