To support the Energy Force Service team, the remote HVAC Dispatcher and Admin Assistant will manage technician dispatching and administrative functions, ensuring efficient communication and coordination of service requests while providing excellent customer support. Key responsibilities: Manage work orders within the Work Order Management system, ensuring accurate scheduling and task inclusion for technicians Coordinate dispatch requests and scheduling with technicians, including on-call coverage for evenings, weekends, and holidays Enhance customer satisfaction through timely communication regarding Preventative Maintenance and provide administrative support as needed Required qualifications: Experience in dispatching and administrative functions within the HVAC field Proven ability to coordinate multiple tasks concurrently Strong analytical skills with experience in data analysis related to contractual obligations Ability to work both independently and as part of a team Passion for energy savings and commitment to continuous learning