Human Resources Manager

Human Resources Manager

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Position Summary

The Human Resources Manager operates under the general direction of the Director of Operations & HR and is responsible for overseeing the agency's human resources functions, including employee relations, benefits administration, leave administration, accommodations, personnel records, investigations, disciplinary processes, and HR compliance.  This position exercises independent judgment in evaluating HR matters, administering leave and accommodations requests, conducting workplace investigations, resolving employee relations concerns, administering progressive discipline, making hiring decisions, and supporting employment-related decision-making.

The Human Resources Manager supervises the Employment Specialist and the Training & Onboarding Specialist and provides oversight of recruitment, hiring documentation, onboarding, training coordination, and personnel administration functions.  The position works collaboratively with leadership to ensure HR policies, procedures, and employment practices are implemented consistently, effectively, and in compliance with applicable laws and organizational standards.

The Human Resources Manager is responsible for maintaining accurate HR systems and records, administering employee benefits and leave programs, coordinating accommodations, overseeing employee separations, and identifying opportunities to improve HR processes and operational efficiency.  This position serves as a resource to supervisors and employees on human resources matters and provides recommendations to leadership regarding policy development, employee relations, risk management, and HR best practices.

The ideal candidate is a highly organized, proactive, and detail-oriented professional who can effectively manage multiple priorities, maintain confidentiality, exercise sound judgment, and build collaborative working relationships throughout the organization.

Within established agency policies and delegated authority, the Human Resources Manager is responsible for making decisions regarding hiring, leave administration, progressive discipline, direct-report supervision, employee performance management, and training program development, while consulting with leadership regarding significant employment actions, policy revisions, and other matters requiring executive approval.

Supervisory Duties

• Directly supervise the Employment Specialist and the Training & Onboarding Specialist.
• Assign, direct, and review the work of assigned staff to ensure HR, onboarding, training, and personnel administration functions are completed accurately and timely.
• Provide coaching, guidance, training, and performance feedback to direct reports.
• Conduct performance evaluations, manage workloads and assignments, provide coaching and development opportunities, and address performance concerns involving direct reports.
• Develop and oversee employee training and development programs for new and existing employees.

Essential Duties and Responsibilities

1. Benefits Administration and Tracking

• Oversee employee benefits administration, including medical, dental, vision, retirement, and other applicable benefit programs.
• Maintain accurate records of employee benefit elections, eligibility, enrollment status, qualifying life events, and changes in coverage.
• Track benefit eligibility dates, enrollment deadlines, employee status changes, and other time-sensitive requirements.
• Coordinate benefit enrollments, terminations, and changes with insurance carriers, brokers, payroll, and benefits providers.

2. Open Enrollment Management

• Coordinate and oversee the annual open enrollment process from preparation through completion.
• Coordinate with benefit brokers, insurance providers, payroll, and agency leadership to ensure accurate plan information and enrollment procedures.

3. Employee Relations and Disciplinary Actions

• Coordinate and oversee the agency's disciplinary documentation and employee corrective action processes.
• Ensure disciplinary matters are addressed consistently and documented appropriately.
• Conduct and oversee employee relations investigations involving workplace complaints, policy violations, employee misconduct, and other employment-related concerns.
• Gather and evaluate information, prepare findings and recommendations, and coordinate with agency leadership regarding appropriate corrective action.
• Make recommendations regarding employee discipline, corrective action, and separation decisions.
• Coordinate with legal counsel and agency leadership regarding complex employee relations matters as appropriate.
• Maintain confidential records of verbal warnings, written warnings, performance improvement plans, suspensions, final warnings, and other corrective actions, as applicable.

4. HR Compliance and Personnel Records

• Maintain accurate, complete, and confidential employee personnel files.
• Track required employment documentation, employee status changes, policy acknowledgments, and other HR-related records.
• Conduct periodic file audits to identify missing, outdated, or incomplete documentation.
• Maintain tracking systems for employee reviews, required acknowledgments, benefit deadlines, and other recurring HR obligations.

5. Leave Administration and Accommodations

• Administer employee leave programs and coordinate leave requests in accordance with agency policies and applicable federal and state laws.
• Track leave eligibility, leave usage, required documentation, employee communications, and return-to-work dates.
• Serve as a resource to employees and supervisors regarding leave policies, procedures, and documentation requirements.
• Coordinate with payroll, benefits providers, supervisors, and agency leadership regarding leave-related matters and benefits continuation, as applicable.
• Manage requests for workplace accommodations and coordinate the interactive process with employees, supervisors, and agency leadership, as appropriate.

6. Employee Support and Policy Administration

• Respond to employee questions regarding benefits, HR policies, disciplinary procedures, leave administration, and employment-related matters.
• Communicate HR policies, procedures, deadlines, and changes to employees and supervisors.
• Support the consistent implementation of employee handbooks, workplace policies, and agency procedures.
• Coordinate with payroll and management regarding employee status changes, benefit deductions, and other HR-related transactions.
• Assist with policy updates, employee handbook revisions, and the implementation of new HR procedures.

7. Coordination With Other Departments

• Work collaboratively with the Training and Onboarding Department to clarify responsibilities and maintain accurate employee records.
• Oversee recruitment, hiring documentation, onboarding, and training functions through supervision of the Employment Specialist and Training & Onboarding Specialist.
• Oversee recruitment and selection activities, make hiring decisions, and coordinate with agency leadership regarding workforce planning and staffing needs.
• Coordinate HR inputs affecting payroll, including employee status changes, benefits deductions, leave information, and personnel actions, and review related records for accuracy prior to payroll processing.
• Partner with supervisors and department leadership on employee relations, performance documentation, and policy implementation.
• Provide agency leadership with regular updates on HR operations, unresolved matters, and areas of potential risk.
• Direct the development and implementation of onboarding, orientation, compliance, and employee development training programs.

Essential Functions

•     Ability to communicate effectively with employees, supervisors, agency leadership, vendors, and external agencies.

•     Ability to analyze information, exercise sound judgment, and make recommendations regarding employee relations, policy administration, investigations, and HR operations.

•     Ability to maintain confidential and sensitive employee information.

•     Ability to organize, prioritize, and manage multiple assignments, deadlines, and competing priorities.

•     Ability to operate standard office equipment and utilize HRIS systems, payroll-related systems, Microsoft Office applications, and other business software.

•     Ability to sit, stand, walk, bend, reach, and use hands and fingers to perform routine office functions.

•     Ability to travel occasionally to agency offices and other work-related locations as needed.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field preferred; equivalent experience may be considered.
• Five or more years of progressive HR experience, preferably involving benefits administration, employee relations, and HR compliance.
• Demonstrated experience coordinating open enrollment and tracking employee benefits.
• Experience managing confidential personnel records and disciplinary documentation.
• Strong organizational, analytical, and follow-through skills.
• Proficiency in Microsoft Excel, Microsoft Office, HR information systems, and related tracking tools.
• Ability to manage multiple deadlines, maintain accurate records, and produce reliable reports.
• Strong written and verbal communication skills.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive employee matters professionally.
• Prior supervisory or management experience preferred. xhqgsiq

Equal Employment Opportunity

New Heights Ventures is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees without regard to any status protected by applicable federal, state, or local law.

New Heights Ventures provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs and practices, consistent with applicable law. Individuals who require an accommodation during the application process or employment should contact Human Resources.