Human Resources Manager

Position Overview:

As the HR Manager, you will play a critical role in building and managing the full HR function in US while supporting regional operations. This is a hands-on, strategic + operational role , ideal for someone who thrives in a fast-growing, startup environment. You will work closely with leadership to design HR frameworks, drive recruitment, ensure compliance, and build a strong organizational culture.

Key Responsibilities:

1. Talent Acquisition & Employer Branding

• Lead the full recruitment lifecycle for positions ranging from interns and entry-level employees to mid-level and senior roles across business development, content, operations, and other business functions.
• Develop and implement recruitment strategies aligned with workforce planning, business objectives, and organizational growth.
• Manage campus recruitment, internship programs, and other talent pipeline initiatives.
• Oversee job postings, candidate screening, interview coordination, offer management, and recruitment reporting.
• Strengthen the company's employer brand across LinkedIn, job boards, social media, and other relevant recruitment channels.
• Promote fair, consistent, and inclusive recruitment practices in accordance with applicable equal employment opportunity requirements.

2. HR Operations & Employee Lifecycle Management

• Manage end-to-end employee lifecycle processes, including onboarding, orientation, probationary reviews, internal transfers, employee records, and offboarding.
• Coordinate payroll processing, timekeeping, leave administration, employee benefits, and related HR activities in collaboration with payroll providers and benefits administrators, as applicable.
• Maintain accurate and confidential personnel records, employment documentation, and digital HR workflows through platforms such as Lark and other internal systems.
• Establish and maintain effective HR procedures, administrative controls, and documentation standards.
• Support the administration of applicable employee benefits, payroll tax withholding, and employment-related reporting requirements in coordination with the relevant service providers.
• Ensure efficient day-to-day HR operations and provide timely support to employees and management.

3. Performance Management & Compensation

• Develop and implement performance management frameworks, including key performance indicators (KPIs), objectives and key results (OKRs), and role-specific performance expectations.
• Establish structured performance review processes covering probationary assessments, periodic reviews, goal setting, and development planning.
• Support compensation planning, salary benchmarking, pay structures, and performance-based incentive programs.
• Promote fair, consistent, and objective compensation and performance practices, with consideration for applicable wage-and-hour, pay equity, and compensation transparency requirements.
• Advise management on performance improvement plans, employee development, recognition, and appropriate performance-related actions.
• Foster a results-oriented culture that promotes accountability, continuous improvement, and alignment with business objectives.

4. Employment Policies, Compliance & Employee Relations

• Develop, review, and maintain the Employee Handbook, HR policies, standard operating procedures, and employment documentation in line with company requirements and applicable U.S. employment laws.
• Monitor and support compliance with applicable federal, state, and local employment requirements, including equal employment opportunity, anti-discrimination and harassment prevention, wage-and-hour requirements, employee leave, workplace safety, and employment recordkeeping.
• Coordinate with management, legal counsel, payroll providers, and other relevant parties on employment matters requiring specialized guidance.
• Handle employee relations matters, workplace concerns, internal investigations, disciplinary processes, performance-related actions, and separation procedures in accordance with company policies and applicable law.
• Support the preparation and review of offer letters, employment agreements, policy acknowledgments, and other HR-related documentation.
• Maintain appropriate confidentiality and consistent handling of sensitive employee information.
• Liaise with external legal advisers, benefits providers, government agencies, and other relevant stakeholders when required.

5. Organizational Development & Employee Experience

• Support organizational design, workforce planning, headcount management, and resource allocation in line with business priorities.
• Develop and implement employee engagement, retention, recognition, and workplace culture initiatives.
• Identify opportunities to improve employee experience, internal communication, HR processes, and overall organizational effectiveness.
• Partner with management to address workforce challenges, support leadership effectiveness, and promote employee development.
• Serve as a trusted HR partner to management and employees by providing practical guidance on people management, workplace concerns, and organizational matters.
• Foster a collaborative, inclusive, accountable, and high-performance work environment.

6. Regional HR Strategy & Business Support

• Support cross-border HR operations and employment-related matters across the United States, Singapore, Hong Kong, and other markets as the business expands.
• Coordinate with local HR representatives, external advisers, and service providers to address country-specific employment requirements.
• Assist in developing scalable HR policies, processes, systems, and governance frameworks to support regional expansion.
• Support international recruitment, workforce planning, organizational integration, and HR process standardization while accounting for local legal and operational requirements.
• Participate in strategic HR initiatives, management discussions, and business planning to align people strategies with the company's growth objectives.

Job Requirements:

• Possess at least a Bachelor’s Degree in Human Resources, Business Administration, or related field
• A minimum of 4–7 years of HR experience, preferably in a startup, fast-paced business environment, or Shared Services Center (SSC).
• Strong knowledge of US labor laws and HR practices
• Experience in building HR systems and processes from scratch is a strong advantage
• Hands-on, proactive, and able to work independently
• Strong communication and stakeholder management skills
• Comfortable working in a dynamic, evolving environment
• Able to communicate well in English and Mandarin as this role requires engaging with Mandarin-speaking clients and stakeholders.

What We Offer:

• Practical experience in HR and office administration.
• Mentorship and training from experienced professionals.
• Opportunities to grow within a fast-paced, innovative company.
• Supportive and collaborative work environment.

Work Location:

4677 Old Ironsides Drive, Suite 430, Santa Clara, CA 95054