Human Resources ManagerThe Human Resources Manager is a hands-on, people-first leader who manages the day-to-day operations of the HR department while owning critical functions that directly impact employee experience and/or organizational health. Responsible for leading employee relations efforts and supporting overall HR operations. This role serves as the primary point of accountability for employee relations, benefits administration (including healthcare, 401(k) plan management, and audits), and the full termination process.
This role handles complex and sensitive employee matters, conducts investigations, resolves workplace conflicts, and ensures consistent application of employment laws and company policies to foster fair, compliant, and positive outcomes. This role requires a seasoned HR professional who can absorb high-impact responsibilities from day one while simultaneously investing in team development and processes. The HR Manager reports directly to the Director of Human Resources and works collaboratively with the People Strategy Manager to ensure alignment between strategic talent initiatives and day-to-day HR operations.BenefitsRobust 401 (k) program with safe harbor and profit share (no match required)Excellent health, dental, and vision insuranceFlexible PTO8 Paid holidaysCollaborative and supportive cultureResponsibilitiesEmployee Relations & Workplace InvestigationsServe as the primary point of contact for employee relations matters including complex or sensitive employee/management concerns (performance, conduct, policy violations, interpersonal conflict, harassment/discrimination, etc.), and disciplinary actionsConduct prompt, thorough, and well-documented investigations; interview involved parties; gather evidence; assess credibility; and prepare findings and recommendationsManage the full disciplinary process, from verbal counseling through written warnings/corrective action plans to termination, ensuring consistency, fairness, and legal defensibilityAdvise and coach managers, supervisors, and field leaders on handling difficult employee situations, performance concerns, and corrective conversationsServe as the subject matter expert on employee relations best practices, ensuring all actions are compliant with federal, state, and local employment lawsConduct regular stay interviews (employee check-ins) to evaluate employee engagement, identify potential retention risks, and collect actionable insights to enhance team culture, leadership effectiveness, and day-to-day work experiencesManage the full termination process end to end, including documentation, coordination with leadership, offboarding processes, exit interviews, and ensuring legal and policy complianceShare insights from check-ins, terminations, and exit interviews with the People Strategy Manager and HR Director to support alignment on strategyRecommend systemic improvements to the HR Director and People Strategy Manager to reduce risk and improve cultureBenefits & 401(k) AdministrationProvide oversight of or serve as primary benefits administrator, including all health-related insurance, Employee Assistance Program (EAP), retirement plans, leave management, and other employee programs; manage all communications and execution functionsAssist Payroll to ensure ACA complianceAdminister 401(k) retirement plan operations, including enrollments, timely distribution, and loan coordination; work closely with third-party administrator and financial advisorCoordinate and manage annual 401(k) audits, including preparation of required documentation, liaison with auditors and CFOMaintain accurate benefits documentation, employee communication, and audit-ready recordsProvide benefits guidance to employees and assist with claims or other issues, escalating them to our benefits broker for processing and resolutionRespond to inquiries regarding benefits coverage, eligibility, enrollment, and life events in a timely and professional mannerEnsure compliance with ACA, ERISA, COBRA, HIPAA, and other applicable federal and state benefit regulationsOversee leave administration programs (FMLA, state leave, company leave) including tracking, documentation, coordination with payroll, and communication with employees and supervisorsTeam Supervision & DevelopmentDirectly supervise applicable HR personnel providing day-to-day direction, support, and accountabilityAssess current skill and knowledge gaps and create development plans days) and targeted training to build competencyProvide ongoing coaching, mentoring, and feedback; conduct regular 1-2-1's and performance reviews as requiredEstablish clear performance expectations and hold team members accountable through consistent follow-up and documented performance managementEnsure cross-training within the team to maintain operational coverageFoster a positive, collaborative, high accountability team culture that emphasizes ownership, initiative, and continuous improvementConsistently assess workload and recommend additional staffing needs to the HR DirectorOperational HR SupportProvide oversight and quality assurance for compliance activities managed by the HR team, including I-9 audits, PolicyTech acknowledgments, employee records integrity, and regulatory reporting (EEO-1, VETS-4212, and Disability)Support the HR Director with preparation and coordination of external auditsAssist in policy and procedure development, revisions, and implementation as neededEnsure HR systems and records are accurate, up to date, and audit readyParticipate in and support year-end compensation processes, annual reviews, and other HR initiativesAssist with Workers' Compensation claims, as neededSupport HR Generalist I in background checks and escalationsCore competencies & Additional ResponsibilitiesAssist with HR reporting and recordkeeping accuracy across HR systems to ensure audit readinessSupport and execute initiatives and priorities as assigned by the HR DirectorAssist with or execute in the administration of HR and Employee ProgramsContribute to HR communications, templates, and standard work to ensure consistency and efficiencySupport employee recognition, celebrations, and monthly events as neededKeep abreast of advanced knowledge of federal, state, and local employment laws, benefits regulations, and HR best practicesCreate and maintain Standard Operating Procedures (SOPs) for assigned tasks/areasParticipate in team cross-training and serve as a backup for various HR roles and responsibilitiesMaintain a high level of organization and attention to detailPhysical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing · Flexible schedule required to accommodate varying availability · Limited travel may be required as neededJob requires intermediate computer proficiency and advanced critical thinking skillsOther duties, activities, and responsibilities may vary and change as assignedEducation and ExperienceMinimum of 5+ years of directly related experience requiredDemonstrated experience in benefits administration, employee relations, and policy development requiredBachelor's degree or equivalent in Human Resources, Business, Organizational Development, and/or equivalent industry training; Relevant work experience may substitute for the degreeMust demonstrate advanced understanding of employment law, and multi-disciplinary knowledge of HR principles and best practicesSupervisory ResponsibilityThis position includes, but is not limited to, supervision of HR team members.
Work Location: In-Office