Providing exceptional customer service in a remote environment, the full-time Human Resources Call Center Representative will manage inbound inquiries, offer support on HR policies, and collaborate with internal teams to ensure high-quality service delivery. Key responsibilities Provides ongoing coaching and troubleshooting support for the Workday HRIS system Answers general People Services questions and addresses teammate concerns Logs calls and inquiries into the tracking system while maintaining accurate documentation Required qualifications High School Diploma or equivalent 1-2 years of experience in Human Resources, including policy and procedure 1-2 years of experience in a call center environment Experience with VMS/HR systems is preferred Proficiency in managing multiple communication channels, including phones and chat