Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
Ensure clients maintain a favorable perception of RE’s service delivery and quality.
Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
Conduct new client orientations, including benefits enrollment, and new hire onboarding.
Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.
Requirements
Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree