Human Resources Business Partner I

We are looking for an experienced Human Resource Business Partner to help lead and execute people initiatives, deliver exceptional internal HR support, and enhance HR processes for a fast-growing call center and client service organization.

Position

Full‑time, on‑site; attendance required at one of our local office locations. The role supports a wide range of HR functions including training, organizational effectiveness, workforce planning, and employee engagement.

Key Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• Align HR strategies with business objectives and recommend improvements
• Foster employee engagement through proactive, hands‑on approaches
• Adapt to a dynamic work environment influenced by economic and policy changes
• Champion innovative HR solutions and continuous process improvement
• Lead employee relations, retention, and recognition programs
• Manage a high‑volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate‑level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer‑related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast‑paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Ability to provide and receive constructive feedback
• Strong prioritization and organizational skills to meet deadlines

Preferred Qualifications

• Experience in military, government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two‑ or four‑year college or university
• SHRM‑SCP or equivalent HR certification

Benefits

• Paid Time Off (PTO) and paid holidays
• Incentive contests with cash bonuses and other prizes
• Health benefits: comprehensive medical, dental, and vision coverage after 60 days of employment; access to MEC medical plans after 30 days
• Retirement savings plans where available
• Disability, life, and supplemental insurance options (accident and critical illness insurance)
• Career growth opportunities with a focus on internal promotions
• Paid training and continuous learning programs
• Fun, engaging work environment with a casual dress code

Physical Requirements

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Location & Employment Eligibility

Must be authorized to work in the country where the job is based.

Background Investigation and Drug Screening

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Employment Opportunity Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of the company and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

We embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person’s merit and qualifications. Our environment is free from discrimination, where employees are treated with dignity and respect.

We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

We will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, the company will provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances.

Additional Information

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, or qualifications required for the job. Additional duties may be assigned as required by supervisors or managers. Employment is at-will; either party may terminate at any time for any reason.