Human Resources Business Partner

Company Description

Crown Asset Management, LLC is a trusted leader in purchasing and managing distressed and delinquent receivables within the receivable management industry. The company has acquired more than five hundred consumer credit portfolios, including credit cards, automobile loans, consumer loans, marketplace lending, and specialty portfolios. Crown Asset Management is recognized as a Certified Receivables Business by the Receivables Management Association International (RMAI), reflecting its commitment to compliance and ethical practices. The team is actively involved in major national and local trade and professional associations such as RMAI, ACA International, National Creditors Bar Association, Auriemma Roundtables’ Consumer Relations Consortium, and the Georgia Collectors Association, providing employees with strong industry connections and insights.

Role Description

The Human Resources Business Partner is a full-time, on-site role based in Duluth, GA. This role is responsible for providing strategic and operational HR support to business leaders, including advising on HR policies, workforce planning, and organizational effectiveness. Day-to-day responsibilities include managing employee relations matters, supporting performance management processes, coaching managers on people-related issues, and ensuring compliance with labor and employment laws. The HR Business Partner will collaborate with leadership on talent development, assist with recruitment and onboarding initiatives, and help design HR programs that support engagement, retention, and a positive workplace culture. The role also involves maintaining accurate HR documentation, analyzing HR metrics, and recommending data-driven improvements to HR practices.

Qualifications

• Strong foundation in Human Resources (HR) and HR Policies, with the ability to interpret and apply company guidelines consistently.
• Experience in Employee Relations, including resolving workplace issues, conducting investigations, and supporting conflict resolution.
• Working knowledge of Labor and Employment Law to ensure compliance with federal, state, and local regulations.
• Background in Performance Management, including goal-setting, evaluations, and coaching managers on feedback and development.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; HR certification (e.g., SHRM-CP, PHR) is preferred.
• Strong interpersonal, communication, and consultation skills, with the ability to build trusted relationships at all organizational levels.
• Experience in a financial services or receivables management environment is a plus.
• Proficiency with HRIS systems and Microsoft Office; ability to use HR data and metrics to inform decisions.