Human Resource lead

Job Title: Lead, HR Operations – US Compliance & I-9

Work Location: West Palm Beach, Florida, United States

Work Arrangement: Hybrid (minimum 3 days per week)

Contract Length: 12+ months (extension possible)

Expected Pay Range: $30 - $32/Hour on W2

Application Deadline: Applications are accepted on an ongoing basis until the position is filled.

About the Role

We are seeking a Lead, HR Operations – US Compliance & I-9 to serve as our subject matter expert and escalation point for US employment eligibility and onboarding compliance. You will own US I-9 compliance and manage complex Tier 2 and Tier 3 HR Operations cases, with primary responsibility for US, Canada and LATAM onboarding. You will partner with Legal, HR Centers of Excellence, Global Mobility, HR Technology and external vendors.

Key Responsibilities

• Own US I-9 processes and compliance, including documentation standards, corrections, reverification, exceptions and remote verification
• Resolve Tier 2 and Tier 3 onboarding and employee lifecycle cases, using HR Service Delivery (HRSD)
• Lead audits, compliance reviews and remediation; identify risks and recommend corrective actions
• Track regulatory changes and translate them into practical operating procedures
• Analyze case trends and root causes to reduce recurring issues and improve the onboarding experience
• Build and maintain dashboards and metrics covering case volume, resolution time, compliance and onboarding quality
• Partner with Global Mobility, Legal, HR COEs, HR Business Partners and vendors on employee movements and onboarding
• Independently manage process improvement projects and support system testing, releases and implementations

Required Qualifications

• 6-8 years of HR Operations experience, preferably in a global organization
• Demonstrated ownership of US I-9 compliance, including corrections, reverification and audit or remediation support
• Hands-on experience managing Tier 2/Tier 3 HR cases
• Working knowledge of HRSD
• Experience partnering with Legal, Compliance, HR COEs, HR Technology and external vendors
• Strong Excel, PowerPoint and data reporting skills
• Project management skills, with the ability to run small-to-medium initiatives independently

Preferred Qualifications

• Experience with Workday, Avature ATS and HireRight
• Familiarity with Global Mobility, immigration or employment eligibility workflows
• E-Verify experience
• SHRM-CP/SCP or PHR/SPHR certification
• Experience in HR technology releases or user acceptance testing

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Equal Employment Opportunity

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com.

Benefits

Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.

Other Important Terms

• Applicants must be legally authorized to work in the United States.
• Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.
• Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.