- Manage assigned clients, including complex clients, contributing to their success, growth, satisfaction, and retention
- Develop strategic client relationships and provide HR guidance and value-added solutions
- Advise clients on HR compliance, business goals, policies, legislation, benefits, wage and hour regulations, and performance management across all 50 states
- Engage internal support teams and Centers of Excellence to deliver services and solutions
- Analyze data and statistics to identify trends and recommend policies and activities
- Facilitate client trainings
- Collaborate with clients and Account Executives on HR goals and business objectives
- Implement client people, organizational structure, and leadership development strategies
- Document client interactions in management systems and databases
- Partner with and guide HR Representatives, HR Specialists, and Account Executives
- Pilot internal tools and provide feedback
- Participate in or lead project teams and focus groups
- Deliver training and development opportunities to internal partners and peers
- Act as a subject matter expert on processes, projects, or tools
- Identify process improvement and collaboration opportunities across the company
- Support the Sales organization in prospect meetings
- Advise, negotiate, and influence clients toward HR compliance and business goals
- Create content and host knowledge-sharing sessions
- Consult with clients on Insperity and approved partner technologies
Requirements
- Bachelor's Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
- Eight or more years of end-to-end Human Resources operations experience
- Focus on HR Generalist, HR Business Partner, or Manager roles
- Prior experience in multi-state companies with at least 500 employees
- Experience operating in a matrixed environment preferred
- Up to 30% travel
Core Competencies
Demonstrates expertise in managing client relationships and providing strategic HR guidance, with a strong focus on compliance, performance management, and organizational development. Proven ability to analyze data, facilitate training, and collaborate effectively across teams to drive client success and retention.
Highest-signal resume keywords
- HR Generalist Experience
- Client Relationship Management
- HR Compliance Advisory
- Data Analysis and Trend Identification
- Training and Development Facilitation
ATS Optimization Keywords
Hard Skills
- Human Resources Operations
- Performance Management
- Organizational Development
- Policy Development
- Wage and Hour Regulations
- Multi-State HR Experience
- Matrixed Environment Experience
- Client Training Facilitation
- Process Improvement
- Content Creation
Soft Skills
- Client Engagement
- Negotiation
- Influencing Skills
- Collaboration
- Communication
Industry Keywords
- Human Resources
- Business Administration
- Employee Retention
- Client Satisfaction
- Strategic HR Solutions
Tools & Technologies
- HR Management Systems
- Data Analysis Tools
- Internal Collaboration Tools
- Knowledge-Sharing Platforms