Human Resource Business Process Consultant California, Santa Clara (Remote)
We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You'll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations.
Key Responsibilities:
- Partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform.
- Serve as the bridge between HR functional teams and technical developers.
- Ensure solutions are aligned with HR best practices, compliance requirements, and user experience expectations.
Required Qualifications:
- Bachelor's degree in Human Resources, Business, Information Systems, or related field.
- 8-10 years of HR experience, with strong knowledge of HR service delivery models.
- 4+ years of experience implementing or working with ServiceNow HRSD.
- Strong understanding of HR Case Management, HR Knowledge Management, Lifecycle Events, HR data privacy, and compliance.
- Proven experience in HR process design, optimization, and change enablement.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Ability to translate business needs into structured user stories or functional specifications.
Preferred Qualifications:
- CSA and CAD certifications with ITSM.
- Certification on ServiceNow HRSD Implementation Specialist.
- CTA or CMA certifications are good to have.
- Experience working in a consulting or HR transformation environment.
- Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
- Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems).
- Exposure to global HR operations and multilingual/multi-region HR service delivery.
Important areas which need to be covered:
- Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features)
- Knowledge Management
- Virtual Agent + Live Chat (Advanced Work Assignment)
- Agent Workspace
- Upgrade/Clone/Deployment
- Backend/Frontend Developments Classification
- Reporting and Dashboard
- Translations (UI and Data)
- Automated Test Framework
- HR Lifecycle Event