Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Purpose
The HRConnect Consultant I is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
- Documents all employee inquiries, issues, and transactions in case management tools as required
- Participates in continuous improvement workshops and projects as requested
- Participates in ad hoc projects as required
Qualifications
- High School Diploma or GED equivalent required.
- Specific language skills requirement depending on the center location
- Strong customer service and interpersonal skills
- Familiar with HR service and processes as well as HRIS tools and systems
- Able to navigate computerized data entry systems and other relevant applications
- Able to follow standard procedures and processes
- Able to elevate issues timely to the right group
- Ability to handle confidential and sensitive information
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:
The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
This job is eligible toparticipate in our short-term incentiveprograms.
Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or anyother form ofcompensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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