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HR Shared Services Systems Specialist

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cambridge, ma • Posted 1 weeks ago
Onsite Full Time Office and Administrative Support Occupations
Intake Summary
Role Overview
  • Reason for Opening: New headcount; expanding team.
  • Hours: 40 hours/week, 9AM-5PM / No weekend work.
Responsibilities
  • Monitor and assign tickets in ServiceNow queue throughout the day.
  • Handle system side of onboarding-data processing, troubleshooting, ensuring timely hiring.
  • Analyze data, identify trends, and manage high-priority tickets.
  • Support onboarding operations; ensure accuracy and efficiency in new hire data processing.
Candidate Profile
Experience: 5+ years in HR Shared Services/People Operations.
Education: Bachelor's degree minimum.
Top Skills:
  1. Attention to detail and time sensitivity.
  2. Strong communication and customer service.
  3. Excel proficiency (Pivot Tables, VLOOKUP) and ability to present data in PowerPoint.
Preferred Tools:
  • ServiceNow (highly preferred) ; Open to similar systems
  • SuccessFactors or other HRIS systems
  • Power BI (nice-to-have) but might be overqualified with this experience
Soft Skills: Collaborative, inquisitive, team-oriented, proactive.
Not a fit: TA coordinators; needs shared services background.
Interview Process
  • Round 1: Hiring Manager (30 mins)
  • Round 2: Two team members (45 mins)
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