Providing advanced support to teammates and leaders, the full-time HR Shared Services Specialist II will manage complex People Services inquiries and assist with HR topics such as Benefits and Compensation while working remotely. Key responsibilities Respond to and resolve escalated teammate inquiries, ensuring service excellence through cross-functional collaboration Utilize critical thinking to independently resolve complex cases and achieve service goals Act as a coach and trainer for Tier 1 Specialists, facilitating knowledge transfer and task delegation Required qualifications High school diploma or equivalent required; Bachelor's degree preferred 2-4 years of experience in customer service, HR support, or HR shared services Strong experience with HRIS platforms (Workday preferred) and case management systems (ServiceNow preferred) Proven ability to communicate professionally and coach peers Advanced problem-solving skills with the ability to manage workload effectively