Serving as the first point of contact for employee assistance, the full-time HR Shared Services Associate will respond to inquiries, resolve HR-related issues, and escalate complex cases while maintaining confidentiality in a corporate environment. Key responsibilities Respond to employee inquiries through various communication channels, including phone, chat, and email Resolve HR cases professionally and escalate complex issues to management as needed Maintain confidentiality and refer employees to appropriate resources and self-service technology Required qualifications High School Diploma or GED One year of prior experience in customer service or inbound call centers Must be 18 years of age or older