Providing high touch services to employees and HR staff, the full-time HR Shared Services Assistant will manage inquiries across various topics, ensuring service level agreements are met while working remotely within the Pacific Time Zone. Key responsibilities Research, resolve, and respond to customer inquiries regarding HR topics such as compliance, payroll, and employee relations using multiple communication channels Deliver a high-quality client experience by managing escalated requests and ensuring follow-up to enhance client satisfaction Administer HR systems processes, including payroll record maintenance and reporting requirements Required qualifications High School Diploma or equivalent required; Associate's or Bachelor's degree in a related discipline preferred Minimum 3 years of related work experience or equivalent combination of education and experience; Workday experience preferred Experience in Shared Services (HR/Payroll) and Labor Relations/Unions preferred Ability to handle sensitive data with confidentiality and manage high-level escalations Knowledge of HR/Payroll laws and regulations is highly desirable; FPC, CPP, or PHR certification is a plus