HR Senior Officer

Providing critical support and guidance in sensitive situations, the home-based HR Senior Officer will manage case inquiries, facilitate case management processes, and contribute to capacity building efforts while ensuring ethical standards and a survivor-centered approach within the organization. Key responsibilities Analyze and triage inquiries, providing navigational support and guidance to personnel in crisis or misconduct situations Facilitate case management by assessing individual cases and ensuring timely support for victims/survivors Contribute to monitoring and reporting by preparing internal and external reports and maintaining a case database Required qualifications Advanced university degree (Master's) in Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related field A minimum of 2 years of relevant professional experience with a Master's degree, or 4 years with a Bachelor's degree, in case management, staff support, or related fields Experience handling sensitive and confidential cases and coordinating with relevant stakeholders Fluent proficiency in English is required; additional languages such as French, Spanish, Arabic, Chinese, or Russian are desirable Additional training or certification in safeguarding, psychosocial support, or conflict resolution is preferred