Health & Welfare Ask HR SpecialistThe Health & Welfare (H&W) Ask HR Specialist will serve as H&W Human Resources Service Delivery (HRSD) support to our benefits administrator, vendors and the business in order to align operational solutions with company requirements, goals, and objectives. Will be primarily focused on daily responses to employee questions within internal employee HR service function. This is leveraging ServiceNow technology and consistently responding to Tier 1, and Tier 2 question escalations.
Will serve as an overall subject matter expert of health and welfare programs administered by company HR Services including all processes, procedures, and policies. Responsible for ensuring any data issues are handled appropriately by providing direction to various business partners as needed. Proactively educates employee on Air Lines policies and procedures as it pertains to the roles & responsibilities of the vendor and the attributes of the plans.Qualifications:4 year college degree or equivalent study/ experience requiredPreferred minimum five years benefits or similar experience with demonstrated expertise in benefit operations and vendor managementSuccessful candidate must be a self-starter who takes full accountability for performance and requires minimum supervisionMust possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizationsMust possess the skills needed for accuracy and attention to detailMust possess proficiency in Microsoft Office Suite specifically Excel and AccessFamiliarity with ServiceNow technology preferredMust possess time management skills, project management skills and organizational skillsMust be able to handle continually changing priorities in a fast paced work environmentWorking under tight deadlines and time constraints is requiredMust be able to handle highly confidential materialsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to