HR Operations Manager

Position Summary

Acting as a vital bridge between HR strategy and day-to-day execution, the HR Operations Manager ensures benefits administration, onboarding, offboarding, compliance, and employee data management are executed effectively, supporting both employees and leadership in achieving organizational goals and creating a best-in-class employee lifestyle experience. The position is based on-site in our corporate office located in San Antonio, TX.

Key Responsibilities

• Oversee and continuously improve core HR processes—onboarding, offboarding, benefits administration, and HRIS management.
• Develop, document, and maintain HR policies, procedures, and standard operating guidelines.
• Partner with HR leadership to execute operational strategy aligned with business objectives.
• Drive automation and process improvements to increase efficiency across HR workflows.
• Ensure company-wide compliance with federal, state, and local employment laws and regulations including FMLA, ADA, FLSA, ERISA, and others.
• Maintain accurate employee records and ensure data integrity in HRIS.
• Monitor changes in labor law and proactively update policies to maintain compliance.
• Serve as the primary point of contact for HR-related audits and regulatory inquiries.
• Support managers and employees with interpretation of HR policies and resolution of workplace issues, serving as an additional HR Business Partner as needed.
• Participate in employee engagement initiatives and contribute to a positive organizational culture.
• Oversee the system aspects of the annual performance review cycle, ensuring consistency and timeliness within the HRIS system.
• Lead, mentor, and develop a team of HR coordinators and generalists.
• Partner with IT on HRIS integrations, system upgrades, and digital HR transformation initiatives.
• Represent HR in cross-functional projects and organizational initiatives.
• Generate and present HR metrics and dashboards to senior leadership.
• Use workforce data to identify trends and recommend proactive HR interventions.
• Manage ad-hoc HR reporting requests from business leaders and stakeholders.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of progressive HR experience, with at least 2 years in an operations or management role.
• Demonstrated expertise with HRIS platforms (Workday preferred).
• Strong working knowledge of employment law, FMLA, ADA, FLSA, ERISA, and related regulations.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
• Exceptional communication, interpersonal, and stakeholder management skills.
• High proficiency in Microsoft Office Suite and HR reporting tools.

Preferred Qualifications

• Additional experience equivalent to a Bachelor’s degree.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience leading HR digital transformation or system implementation projects.
• Familiarity with Agile or project management methodologies.
• Prior experience in a high-growth, multi-location, and/or start-up environment.

Benefits

• Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off, Paid Holidays, and 401(k) in accordance with Company policy.

Schedule: Day Shift; Monday – Friday

Location: In-Office, San Antonio, TX

Equal Opportunity Employer

Claim Assist Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.