HR Operations Manager

Job Title: HR Operations Manager

Department: Human Resources / Administration

Employment Type: Full-Time

About Us:

At Encore Enterprises, we're more than an alternatives holding company- we're a team of innovators shaping the future of commercial real estate and middle-market opportunities. For over 25 years, our entrepreneurial spirit and disciplined financial approach have enabled us to create tailored solutions that drive long-term value for a diverse range of investors, institutions, and global funding partners.

The Role:

We are seeking an HR Operations Manager to support the implementation of our new Paylocity HRIS and oversee ongoing HR operations with our outsourced HR consultant. This role will serve as a key liaison between the HR consultant, HRIS vendor, leadership, and internal teams . The HR Operations Manager will help ensure HR processes are efficient, vendors are meeting expectations, SOPs are followed, and issues are identified and resolved quickly.

What you'll do:

HRIS Implementation & Process Management

• Support the implementation and rollout of Paylocity.
• Coordinate with the HRIS vendor, outsourced HR consultant, IT, and internal teams.
• Support data migration, testing, training, and implementation timelines.
• Update HR processes and SOPs to align with the new HRIS.
• Monitor implementation progress and identify potential risks or delays.

HR Vendor & Consultant Management

• Serve as the primary internal contact for the outsourced HR consultant.
• Monitor vendor and consultant performance, service levels, and deliverables.
• Ensure HR processes and SOPs are consistently followed.
• Monitor vendors supporting payroll, benefits, 401(k), and other HR services.
• Identify service gaps and coordinate corrective action when needed.

HR Operations & Coordination

• Serve as a liaison between HR, leadership, IT, Finance, employees, and external vendors.
• Identify and resolve bottlenecks or issues within HR processes.
• Coordinate key annual HR initiatives, including open enrollment, performance management, and required training.
• Maintain and update HR SOPs and process documentation.
• Support employee communications related to HR processes and Paylocity.

Reporting & Leadership Support

• Prepare regular reports on HR operations, HRIS implementation, vendor performance, and key risks.
• Track HR metrics such as turnover, open positions, compliance issues, and employee relations matters.
• Provide leadership with visibility into HR service quality and areas for improvement.
• Recommend improvements to HR processes, vendor performance, and HRIS functionality.

Who we're looking for:

• Bachelor's degree in Business, Human Resources, or a related field, or equivalent experience.
• 7-10+ years of experience in HR operations, operations management, vendor management, or project coordination.
• Experience with HRIS implementation or other software/system implementations strongly preferred.
• Working knowledge of core HR processes and terminology.
• Experience managing external vendors, consultants, or service providers.
• Strong organizational and project management skills.
• Excellent communication skills with experience working with senior leadership.
• Strong attention to detail and process orientation.
• Ability to identify problems, coordinate solutions, and keep projects moving forward.
• High level of discretion and professionalism when handling confidential information.

What Success Looks Like

• Paylocity is implemented successfully and HR processes are updated accordingly.
• HR vendors and consultants consistently meet service expectations.
• HR issues are identified and resolved quickly.
• Leadership receives accurate, timely reporting on HR operations.
• Employees receive consistent and well-coordinated HR support.
• HR processes and SOPs continue to improve as the organization and systems evolve.