HR Operations Coordinator / Administrative AssistantThe HR Operations Coordinator / Administrative Assistant provides operational and administrative support for Human Resources shared services within a higher education environment. This role is responsible for managing HR transactions, monitoring shared inboxes and ticket queues, supporting compliance-related activities, maintaining operational documentation, and ensuring timely resolution of employee and campus inquiries. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-oriented environment.
Experience with Workday and higher education HR operations is strongly preferred.Job ResponsibilitiesManage shared HR inboxes and ticket queues, including triaging, routing, and resolving routine cases within established service level agreementsProvide first-level support for routine HR inquiries related to employee classifications, HR processes, and operational proceduresReview active job postings to identify compliance, formatting, or quality issues and coordinate updates with appropriate stakeholdersSupport background verification processes by responding to inquiries and ensuring adherence to established proceduresMaintain and update SharePoint sites, operational resources, templates, and HR documentation to ensure accuracy and accessibilityAssist with maintaining and updating standard operating procedures, quick reference guides, and process documentationProvide operational support during peak periods, system testing, implementation activities, and project cutoversSupport HR operations workflows, reporting, and administrative coordination activitiesUtilize HRIS and enterprise systems to process transactions and maintain accurate recordsPrepare and maintain spreadsheets, reports, and tracking documents using Excel and Google SheetsCollaborate with campus HR teams and internal stakeholders to ensure efficient operations and timely issue resolutionMaintain confidentiality and handle sensitive employee information with professionalism and discretionJob RequirementsMinimum of 4–6 years of experience in HR operations, shared services, or higher education administrationExperience working in higher education HR environments requiredWorkday experience strongly preferredProficiency with HRIS or enterprise systemsStrong Microsoft Excel and Google Sheets skillsExcellent organizational skills and strong attention to detailAbility to manage multiple priorities in a fast-paced operational environmentStrong written and verbal communication skillsCustomer service-oriented mindset with the ability to respond professionally to inquiriesAbility to follow established procedures and maintain operational accuracyExperience supporting compliance-related processes and operational workflows preferredFamiliarity with SharePoint or similar document management platforms preferredWork ExperienceExperience supporting HR operations, shared services, or administrative functions within higher education environments requiredExperience managing shared inboxes, ticket queues, SOPs, and operational workflows preferredExperience supporting HR systems, reporting, and process documentation preferredPrior experience with Workday business processes, reporting, or training support is a plus